JuBE Art - Privacy Policy
Effective Date: July 2026
At Jube Art, we respect your privacy and are committed to protecting the personal information you provide to us.
This Privacy Policy explains how Jube Art ("Jube Art", "we", "us" or "our") collects, uses, stores and shares personal information when you visit our website, purchase artwork, contact us or subscribe to our communications.
1. Information We May Collect
When you visit our website, place an order or contact Jube Art, we may collect information including:
• Your name
• Email address
• Phone number
• Billing address
• Delivery address
• Order and purchase information
• Details of products or artwork you have purchased
• Communications you have with Jube Art
• Marketing and newsletter preferences
• Website usage and browsing information
• Device and browser information
• IP address
• Information collected through cookies and similar technologies
We only collect information that is reasonably necessary to operate the Jube Art website, process orders, provide customer service and manage our relationship with you.
2. How We Use Your Information
We may use your personal information to:
• Process and manage your orders
• Process payments and refunds
• Arrange delivery of your artwork
• Provide order confirmations and tracking information
• Communicate with you about your purchase
• Respond to enquiries
• Provide customer service
• Manage returns, refunds or delivery issues
• Prevent or investigate fraudulent transactions
• Maintain and improve our website
• Understand how customers use Jube Art
• Maintain business and transaction records
• Comply with legal, accounting and taxation requirements
• Send marketing communications where you have chosen to receive them
We will not use your personal information for purposes unrelated to those for which it was collected unless permitted or required by law.
3. Information Shared With Artists
Jube Art is an online marketplace connecting customers with independent artists and makers.
When you purchase an artwork, certain information may need to be provided to the Artist responsible for fulfilling your order. This may include your name, delivery address, phone number where required for delivery, order details, delivery instructions and other information reasonably necessary to prepare and deliver your order.
Artists are provided with this information only where reasonably necessary to fulfil your purchase or resolve an issue relating to your order.
Artists must not use customer information supplied through Jube Art for unrelated marketing or other purposes unless the customer has separately given permission.
4. Squarespace Website
The Jube Art website is hosted and operated using Squarespace.
When you browse our website, contact us, place an order or make a purchase, Squarespace may process certain information to enable the website and online store to operate.
This may include contact information, order and transaction information, delivery and billing information, IP address, device and browser information, website activity, cookies and analytics information.
Some information processed through Squarespace may be stored or processed outside Australia.
Squarespace handles personal information in accordance with its own privacy and data protection practices. You can review the Squarespace Privacy Policy at https://www.squarespace.com/privacy.
5. Payments and Payment Providers
Payments made through the Jube Art website are processed using secure third-party payment services integrated with our Squarespace website.
Depending on the payment option you select at checkout, your payment may be processed by Squarespace Payments, PayPal, or another payment provider made available through our website.
To process your purchase, the relevant payment provider may collect your name, billing address, email address, payment details, transaction information and information required for fraud prevention and payment security.
Jube Art does not generally receive or store your complete credit or debit card details.
Payment information is processed securely by the applicable payment provider in accordance with its own privacy policy and security practices.
6. Delivery Providers
Your personal information may be provided to Australia Post, courier companies or other delivery providers where necessary to deliver your order.
This may include your name, delivery address, email address and phone number.
Delivery providers handle personal information in accordance with their own privacy policies.
7. Other Service Providers
We may use trusted third-party service providers to help operate Jube Art, including providers of website and e-commerce services, payment processing, email services, accounting software, analytics, marketing services, fraud prevention, IT and technical support, and delivery and logistics services.
We only disclose information that is reasonably necessary for those providers to perform their services.
Some providers may process or store information outside Australia.
8. Marketing Communications
You may choose to receive news and updates from Jube Art, including information about new Artists, new artwork, exhibitions, markets and events, local artists and makers, promotions and Jube Art news.
Marketing communications are optional.
You can unsubscribe at any time by using the unsubscribe link provided in our marketing emails or by contacting hello@jube-art.com.au.
Unsubscribing from marketing will not prevent us from sending essential communications relating to an order you have placed.
9. Cookies and Website Analytics
Our Squarespace website uses cookies and similar technologies to help the website operate correctly and to understand how visitors use Jube Art.
Cookies may be used for shopping cart and checkout functionality, website security, remembering preferences, website analytics, measuring website traffic and performance, understanding how customers interact with our website, and marketing and advertising where applicable.
Some cookies are necessary for the website to function. Where optional analytics or marketing cookies are used, customers may be provided with options to manage their cookie preferences.
You can also control cookies through your browser settings, although disabling certain cookies may affect some website functionality.
10. Social Media and External Links
The Jube Art website may contain links to Artist websites, Artist social media accounts, social media platforms, delivery providers, payment providers and other external websites.
Once you leave the Jube Art website, the privacy practices of the external website or service will apply.
Jube Art is not responsible for the privacy practices or content of third-party websites.
11. Protecting Your Information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, unauthorised disclosure, alteration and destruction.
We use reasonable administrative, technical and security measures appropriate to the information we hold.
However, no website, online transaction or electronic storage system can be guaranteed to be completely secure.
12. How Long We Keep Your Information
We retain personal information for as long as reasonably necessary to process and manage orders, provide customer service, resolve disputes, maintain transaction and business records, meet taxation and accounting requirements, and comply with legal obligations.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it where appropriate.
13. Accessing or Correcting Your Information
You may contact Jube Art if you would like to request access to personal information we hold about you, correct inaccurate or outdated information, update your contact details, change your marketing preferences, or ask a question about how your information is being handled.
We may need to verify your identity before providing access to or changing personal information.
Please contact hello@jube-art.com.au.
14. Privacy Complaints
If you have a concern about how Jube Art has handled your personal information, please contact us in the first instance and provide enough information for us to understand and investigate your concern.
We will endeavour to respond within a reasonable period.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or another applicable regulatory authority.
15. Children's Privacy
Jube Art is not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement.
If you believe a child has provided personal information to us without appropriate consent, please contact us.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices or legal and regulatory requirements.
The current version will be published on the Jube Art website with the applicable effective date.
We encourage you to review this Privacy Policy periodically.
17. Contact Jube Art
If you have any questions, requests or concerns regarding your privacy or personal information, please contact us:
Jube Art
Email: hello@jube-art.com.au