JuBE Art - Customer Policies
Shipping & Delivery | Returns & Refunds
1. Shipping & Delivery
At JuBE Art, we connect you directly with independent artists and makers. Each piece is carefully packaged and sent directly to you by the artist.
Because many of our pieces are original, handmade or one-of-a-kind, shipping costs and delivery times may vary depending on the artwork, its size and the artist's location.
Shipping Costs
Shipping information will be shown on the individual artwork listing or during checkout.
• Free shipping
• A flat shipping fee
• Calculated shipping
• Local collection
• Delivery by arrangement
Where free shipping is offered, the artist has included the cost of postage and packaging in the listed price.
Australia Post
Many JuBE Art orders will be delivered using Australia Post. Postage charges depend on parcel size, parcel weight, cubic weight, delivery location and the service selected.
Australia Post Postage Calculator: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/
Australia Post's general maximum parcel limits for domestic deliveries are currently: maximum weight 22 kg, maximum length 105 cm and maximum volume 0.25 cubic metres. Larger or heavier artworks may need to be sent using a specialist courier.
Preparing Your Order
Once your order and payment have been confirmed, the artist will carefully prepare your artwork for delivery. As many JuBE Art pieces are original or handmade, preparation and dispatch times may vary. You will receive confirmation when your order has been dispatched.
Tracking Your Order
Where tracking is requested, your tracking number will be provided once your artwork has been sent.
Australia Post tracking: https://auspost.com.au/mypost/track/
Delivery Times
• The artist's location
• Your delivery address
• The size and weight of the artwork
• The delivery service being used
• Regional or remote delivery requirements
Delivery dates are estimates only. Occasionally delays may occur that are outside the control of JuBE Art or the artist.
Please Check Your Delivery Details
Before completing your order, please make sure your name, delivery address, postcode, email address and phone number are correct. If you notice an error after placing your order, contact us as soon as possible.
Authority to Leave
Some delivery providers may offer an Authority to Leave option. If you choose this option, your parcel may be left at the nominated address without a signature. For valuable, fragile or one-of-a-kind artwork, a signature on delivery may be required.
2. Returns & Refunds
We want you to love the artwork you purchase through JuBE Art. Many pieces are original, handmade and one-of-a-kind, so please carefully review the photographs, measurements, materials and description before purchasing.
Change of Mind
We generally do not accept returns simply because you have changed your mind.
• The artwork does not suit your space
• You chose the wrong size
• You no longer want the artwork
• You did not check the measurements before ordering
• You change your mind after purchasing
In some circumstances, JuBE Art and the artist may agree to a change-of-mind return. This must be approved before the artwork is returned. Nothing in this policy limits your rights under the Australian Consumer Law.
Damaged, Faulty or Incorrect Artwork
Please contact us as soon as possible if your artwork arrives damaged, is faulty, is significantly different from its description, is not the item you ordered, or otherwise fails to meet a consumer guarantee under Australian Consumer Law.
Email hello@JuBE-art.com.au and include your name, order number, a brief description of the problem, photographs of the artwork, photographs of the packaging and a photograph of the shipping label.
Please keep the artwork and all original packaging while we review the issue.
Artwork Damaged During Delivery
Where possible, please let us know about delivery damage within 7 days of receiving your artwork. This timeframe does not remove any rights you may have under Australian Consumer Law.
What Happens Next?
• Replacement
• Refund
• Partial refund
• Another solution agreed with you
Because many pieces available through JuBE Art are original and one-of-a-kind, an identical replacement may not always be available.
Returning an Artwork
Please do not return an artwork directly to the artist unless JuBE Art has provided you with return instructions.
Return Shipping Costs
If an artwork is faulty, damaged, incorrectly described or otherwise covered by your rights under Australian Consumer Law, reasonable return delivery costs will be handled in accordance with those rights. For an approved change-of-mind return, you may be responsible for original shipping costs, return postage, packaging, insurance and any loss in value caused by damage or improper handling.
Refunds
Approved refunds will generally be returned to the same payment method used for the original purchase. Your bank or payment provider may require additional time before the funds appear in your account.